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Unified Communications
Companies of all sizes can realize the benefits that a common IP infrastructure for all voice, data, and video communications can deliver. Today, with the Cisco Unified Communications system of voice, video, and IP Communications products, those benefits are greater than ever. Instead of simply connecting products, the Cisco Unified Communications system provides structure and intelligence to help organizations integrate their communications more closely with business processes, and ensure that information reaches recipients quickly, through the most appropriate medium. Cisco Unified Communications solutions increase organizational and employee productivity, optimize business communications, and enhance customer care by giving you access to every message -- voice, e-mail, fax -- using your phone or your PC. Unified Communications solutions combine unified messaging with personal productivity tools to give you the power to manage your communications quickly and conveniently, so you have more time to manage your work. 
Cisco Unified CallManager Express (CME) provides call processing for Cisco IP phones for small office or branch office environments. It enables the large portfolio of Cisco Integrated Services routers to deliver IP telephony features that are commonly used by business users to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified CallManager Express enables the deployment of a cost-effective, highly reliable communications system using a single Cisco Integrated Services Router using Cisco IOS Software. Customers can now scale IP telephony to a small or medium-sized site with a system that is very simple to deploy, administer, and maintain. Cisco Unified CallManager Express is best suited for customers who are looking for an integrated, reliable, feature-rich telephony system up to 240 users. Cisco Unity Express (CUE) provides voicemail and automated attendant services specifically designed for the small and medium-sized branch office environment. With Cisco Unity Express, users can easily and conveniently manage their voice messages and greetings with intuitive telephone prompts and a straightforward GUI that allows simple administration. In a Cisco Unified CallManager environment, Cisco Unity Express provides local storage and processing of voicemail and automated attendant services for branch offices with limited WAN connectivity, thereby alleviating concerns about WAN bandwidth and quality of service (QoS). Cisco Unified CallManager customers with Cisco Unity software and Cisco Personal Assistant can interoperate with Cisco Unity Express to deliver basic voice-mail and auto-attendant functionality to the branch or small office. With Cisco Unity software at headquarters and Cisco Unity Express at the branch, employees can easily communicate from one location to another with ease and familiarity. Cisco Unified CallManager Express (pdf) Ciso Unified CallManager Express with Cisco Unity Express (pdf)
Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available, and sophisticated customer interaction management for 1 to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment. Cisco IPCC Express Edition is provided in three versions, Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements. All Cisco IPCC Express Edition solutions are tightly integrated with Cisco AVVID and Cisco CallManager.
Cisco Emergency Responder enables emergency agencies to identify the location of 911 callers and eliminates the need for any administration when phones or people move from one location to another. Enhancing the existing E9-1-1 functionality of Cisco CallManager, Cisco Emergency Responder's real-time location-tracking database and improved routing capabilities direct emergency calls to the appropriate Public Safety Answering Point (PSAP) based on the caller's location. Cisco Emergency Responder (pdf)
The Cisco Unified Communications family of voice, video, and IP communications products and applications helps enable organizations to communicate more effectively-helping them streamline business processes, reach the right resource the first time, and reduce costs and maximize revenue. The Cisco Unified Communications system is an integral part of a complete, integrated business communications solution for organizations of all sizes that also includes network infrastructure, security, and network management products; wireless connectivity; a lifecycle services approach; and flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications. Cisco Unified CallManager software is the call-processing component of the Cisco Unified Communications system. Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified CallManager open telephony application programming interfaces (APIs). Cisco Unified CallManager is installed on the Cisco MCS 7800 Series of server platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified CallManager Attendant Console, an impromptu conferencing application, the Cisco Unified CallManager Bulk Administration Tool, the Cisco Unified CallManager CDR Analysis and Reporting Tool, the Cisco Unified CallManager Real-Time Monitoring Tool, and the Cisco Unified CallManager Assistant application.
Cisco Unity is a foundational element in bringing unified communications solutions to enterprise-scale organizations. It delivers powerful unified messaging (e-mail, voice, and fax messages sent to one inbox) and intelligent voice messaging (full-featured voicemail with advanced functions) to improve communications, boost productivity, and enhance customer service capabilities across your organization. Cisco Unity Unified Messaging provides advanced, convergence-based communication services and integrates them with the desktop applications you use every day. With Cisco Unity Unified Messaging, you can listen to your e-mail over the telephone, check voice messages from the Internet, and send, receive, or forward faxes to wherever you are. Cisco Unity Voice Messaging features robust automated-attendant functions that include intelligent routing and easily customizable call-screening and message-notification options. Cisco Unity Benefits for Business Professionals (pdf) Cisco Unity, Benefits for IT Professionals (pdf)
Cisco Unified MobilityManager makes it easy for enterprise workers to keep in touch with the business at hand, whether at their desks or mobile. It introduces Cisco Mobile Connect enterprise mobility services to extend the benefits of IP communications to workers inside and outside the enterprise campus. An application server that integrates with Cisco Unified CallManager, Cisco Unified MobilityManager intelligently manages, filters, routes, and places calls between a worker's IP phone and remote mobile phone. With Cisco Unified MobilityManager, a worker can receive and place business calls from the devices most convenient for the task without interrupting the calls, whether in the office, in transit, or at a remote location. Cisco Unified MobilityManager also helps enterprise IT and telecom managers better serve the communication needs of their mobile workers, while enabling them to take advantage of the enterprise IP communications network resources available with Cisco Unified CallManager. Cisco Unified Mobility Manager Version 1.2 (pdf)
Cisco Unified MeetingPlace Express, part of the Cisco Unified Communications system, is an integrated voice and Web conferencing solution that is deployed over internal networks. Cisco Unified MeetingPlace Express supports industry-standard protocols to help ensure connectivity with a range of telephony systems, including Cisco Unified CallManager and Cisco Unified CallManager Express. With Cisco Unified MeetingPlace Express, you can set up meetings quickly and easily, and attend them using a variety of different interfaces, including Microsoft Outlook calendars. Cisco Unified MeetingPlace Express tightly integrates voice and Web conferencing capabilities, making it well suited for interactive meetings and presentations. Web conferencing is built using Adobe's Macromedia Flash technology, which helps ensure rapid and reliable meeting entry, and the interface is streamlined for meeting management and simple screen sharing of applications or the entire desktop. Cisco Unified MeetingPlace VT1.2 (pdf) Cisco Unified MeetingPlace 1.2 (pdf) |
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